Privacy Policy
Last updated: October 2026
This Privacy Policy explains how TruWave TV ("we", "us", "our") handles information when you visit this website, message us on WhatsApp, or email us about our IPTV subscription service.
Information We Collect
- Contact details you share with us directly, such as your phone number (via WhatsApp) or email address, when you reach out about a subscription.
- Device and setup information needed to activate your service, such as the app and device type you use to stream.
- Basic technical data from visiting this website (e.g. browser type), collected only through standard web server logs. We do not run tracking advertising pixels on this site.
How We Use Your Information
- To set up, activate, and support your IPTV subscription.
- To communicate with you about your account, billing, or technical issues.
- To respond to inquiries sent by email or WhatsApp.
How We Do Not Use Your Information
We do not sell your personal information to third parties. We do not share your contact details with advertisers.
WhatsApp Communication
When you message us on WhatsApp, that conversation is subject to WhatsApp's own privacy practices in addition to this policy. We use WhatsApp only to provide setup help and customer support.
Data Retention
We retain account and support communication records only as long as needed to provide the service and resolve any related support requests.
Your Choices
You can ask us to delete your contact information at any time by emailing contact@truwavetv.com, unless we're required to retain certain records for legitimate business or legal purposes.
Contact Us
Questions about this policy can be sent to contact@truwavetv.com or via WhatsApp at +1 (209) 755-9199.