Refund Policy

Last updated: October 2026

TruWave TV, please review this page and adjust the specifics below to match your actual policy before publishing. This is a reasonable starting draft based on your "test before you pay" process, not a legal document.

Our Setup-First Approach

Unlike many IPTV resellers, TruWave TV does not collect payment up front. We set up and test your stream over WhatsApp first, and you only complete payment once you've confirmed it's working on your device. Because of this, most setup or compatibility issues are resolved before any money changes hands.

After Payment

Since payment is only collected after you've confirmed your stream is working, subscriptions are generally non-refundable once payment is made and the service has been verified as working. If the service experiences a significant, ongoing outage that is not caused by your own device or internet connection, contact our support team on WhatsApp. We'll work with you on a fix or an appropriate adjustment.

Cancellations

You can cancel future renewals at any time. Cancelling does not retroactively refund time already paid for.

How to Request Support

If something isn't working as expected, message us first on WhatsApp at +1 (209) 755-9199. Most issues are resolved quickly through troubleshooting.

Contact

For anything not covered here, email contact@truwavetv.com.